Shipment not ReceivedUpdated 2 years ago
Help! My shipment shows delivered but I have no package.
We are sorry you do not have your package. Although shipments are out of our control once shipping couriers have them, we do our very best to support our patrons as much as we are able. In order to assist you with a replacement or store credit when possible, we require a claim number from the shipping courier. Here are the simple steps:
Step 1 - File a missing package claim report online or by phone using your tracking number from NOTIQ.
- For FedEx, please call 1.800.463.3339 OR online https://www.fedex.com/en-us/customer-support/claims.html
- For UPS, please call 1.800.742.5877 OR online https://www.ups.com/us/en/support/file-a-claim.page
- For USPS , please call 1.800.275.8777 OR online https://www.usps.com/help/claims.htm
Step 2 - Receive a claim number or confirmation by email from the shipping courier.
Step 3 - Send an email to NOTIQ with your claim number or confirmation. Await a replacement or store credit confirmation.
Step 3 - Send an email to NOTIQ with your claim number or confirmation. Await a replacement or store credit confirmation.
*To prevent fraudulent claims NOTIQ does not issue refunds on lost packages.